DW&J Pty Ltd ACN 125 017 889 is committed to complying with applicable privacy laws in relation to the personal information that we collect in the course of running our business.
Where applicable privacy laws provide for exceptions or exemptions, we may rely on those exceptions or exemptions in our information handling practices.
Please take a moment to read our Privacy Policy as it explains how we manage personal information including our obligations and your rights in respect of our dealings with your personal information.
Key definitions in this document:
"APPs" means the Australia Privacy Principles set out in the Privacy Act;
"personal information" has the meaning set out in the Privacy Act, and (in summary) means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether true or otherwise;
"Privacy Act" means the Privacy Act 1988
"sensitive information" has the meaning set out in the Privacy Act, and includes certain specific types of personal information such as health information, and information about a person's racial or ethnic origin, sexual orientation, religious beliefs or affiliations and criminal record.
One of the primary ways that we collect and handle personal information is through www.buyersregister.com.au (the Website).
Please refer to the Terms of Use for the Website (available at www.buyersregister.com.au). The Terms of Use set out the processes for using the website and provide further details about how the website works and the types of information that may be collected and processed when you use the website.
1. How we collect your personal information
- We will collect and hold your personal information in a fair and lawful manner. Where it is reasonably practical to do so, we will collect your personal information directly from you. We may collect the personal information you give us through some of the following means:
- when you register with and use www.buyersregister.com.au
- when you contact us via telephone or email
- while conducting customer satisfaction and market research surveys
- when administering any of our services and as otherwise required to manage our business.
2. Types of personal information we collect
The type of personal information we may collect can include (but is not limited to) your name, current address, email address, phone numbers.
Depending on the nature of our relationship with you, we may also collect information including credit card details, bank details, billing information, current and former employment details.
If you register an account on www.buyersregister.com.au the types of personal information that we collect about you will depend on what type of account you register. For example:
If you are a Buyer, we will collect information that you provide us about your property preferences and criteria, as well as information about how you use the Website and interact with the Agents that Subscribe to our service.
If you are an Agent (as defined in the Terms of Use), we may collect information about your job title and agency, your real estate licence, as well as professional contact details and other related information.
We will also collect any information that you provide us to complete your user profile for www.buyersregister.com.au This information will not be shared with other users.
We only collect sensitive information about you with your consent, or otherwise in accordance with the Privacy Act.
Where you do not wish to provide us with your personal information, we may not be able to provide you with requested services.
3. Our purposes for handling your personal information
As a general rule, we only process personal information for purposes that would be considered relevant and reasonable in the circumstances.
We collect, hold, use and disclose personal information to:
- confirm your identity
- operate www.buyersregister.com.au which allows users to connect with each other and (among other things) share information via email
- offer and provide you with our services
- send you Buyers Register newsletters, offers for our services (and products and services of our trusted partners) and notifications to which you have subscribed
- manage and administer those services, including account keeping procedures
- optimise and customise the user experience (including content and advertising) for users of www.buyersregister.com.au and our other websites
- protect the security and integrity of www.buyersregister.com.au and our other websites
- develop and improve www.buyersregister.com.au and our other services communicate with you,
- comply with our legal and regulatory obligations andotherwise to manage our business.
4. Who we disclose your personal information to
The types of persons, agencies and entities we typically disclose personal information to include (but are not limited to) our suppliers, contractors, trusted partners who offer products and services that we think you may be interested in (such as financial advisors, insurance providers, property services and utility providers), organisations that provide us with technical and support services (these include third party technology service providers to assist us with storing and processing user data as part of the website's operations) and our professional advisors.
We may also disclose your personal information in accordance with any consent you give or where disclosure is authorised, compelled or permitted by law.
If we disclose information to a third party, we generally require that the third party protect your information to the same extent that we do.
When you use www.buyersregister.com.au some of the features may involve sharing your personal information with other users. Please carefully consider what information you choose to share with other users.
5. Protection of personal information
We will hold personal information as either secure physical records, electronically on our intranet system, in cloud storage, and in some cases, records on third party servers, which may be located overseas.
We use a range of security measures to protect the personal information we hold, including by implementing IT security tools to protect our electronic databases and ensuring that employees and third parties with access to records containing personal information are subject to appropriate information security obligations.
We will destroy or de-identify personal information once it is no longer needed for a valid purpose or required to be kept by law.
6. Direct marketing
Like most businesses, marketing is important to our continued success. We therefore like to stay in touch with customers and let them know about new offers and opportunities. We may provide you with information about services and promotions either from us, or from third parties which may be of interest to you.
You may opt out at any time if you no longer wish to receive direct marketing messages from us. You can make this request by contacting our Privacy Officer.
7. Accessing and correcting your personal information
You may contact our Privacy Officer to request access to the personal information that we hold about you and/or to make corrections to that information, at any time. On the rare occasions when we refuse access, we will provide you with a written notice stating our reasons for refusing access. We may seek to recover from you reasonable costs incurred for providing you with access to any of the personal information about you held by us.
We are not obliged to correct any of your personal information if we do not agree that it requires correction and may refuse to do so. If we refuse a correction request, we will provide you with a written notice stating our reasons for refusing.
We will respond to all requests for access to or correction of personal information within a reasonable time.
8. Overseas transfers of personal information
We may disclose your personal information to our related entities, service providers and agents located overseas. From time to time we may also engage an overseas recipient to provide services to us, such as cloud-based storage solutions. Please note that the use of overseas service providers to store personal information will not always involve a disclosure of personal information to that overseas provider.
By providing your personal information to us, you consent to us disclosing your personal information to any such overseas recipients for purposes necessary or useful in the course of operating our business, and agree that APP 8.1 will not apply to such disclosures. For the avoidance of doubt, in the event that an overseas recipient breaches the Australian Privacy
Principles, that entity will not be bound by, and you will not be able to seek redress under, the Privacy Act.
9. Resolving personal information concerns
If you have any questions, concerns or complaints about this Privacy Policy, or how we handle your personal information, please contact our Privacy Officer:
The Privacy Officer
PO Box 502, Bassendean WA 6934
We take all complaints seriously and will respond to your complaint within a reasonable period.
If you are dissatisfied with the handling of your complaint, you may contact the Office of the Australian Information.
Commissioner:
Office of the Australian Information Commissioner
GPO Box 5218, Sydney NSW 2001
Telephone: 1300 363 992
Email: enquiries@oaic.gov.au